Company
Learn about IdeasAhead AV Solutions
24/7 Support & Reliability
Support & Maintenance
Keep your AV systems running at peak performance with our comprehensive support services. From proactive monitoring to emergency response, we ensure your technology never lets you down.
Complete Support Ecosystem
Our support services are designed to maximize uptime, prevent issues before they occur, and ensure your AV investments continue to deliver value throughout their lifecycle. With 24/7 monitoring and rapid response capabilities, you can focus on your business while we take care of your technology.
24/7 Monitoring
Continuous system monitoring with automated alerts and proactive issue detection to prevent downtime before it happens.
- Real-time system health checks
- Automated alert notifications
- Performance analytics
- Trend analysis reporting
Preventive Maintenance
Scheduled maintenance programs to optimize performance, extend equipment life, and prevent costly breakdowns.
- Quarterly system inspections
- Firmware updates
- Calibration services
- Component replacement
Remote Diagnostics
Advanced remote diagnostic capabilities allow us to identify and often resolve issues without an on-site visit.
- Remote system access
- Configuration adjustments
- Software troubleshooting
- Performance optimization
On-Site Service
When on-site intervention is needed, our certified technicians provide rapid response and expert resolution.
- Emergency response
- Hardware replacement
- System upgrades
- Training and consultation
Support Tiers
Choose the support level that best fits your organization's needs and budget. All plans include our core monitoring and support services, with additional benefits and faster response times at higher tiers.
- Business hours support (8AM-6PM)
- Email and phone support
- Remote diagnostics
- Quarterly system health reports
- Software updates and patches
- 4-hour response time
- 24/7 system monitoring
- Priority phone and email support
- Advanced remote diagnostics
- Monthly preventive maintenance
- Proactive system optimization
- 2-hour response time
- Dedicated support representative
Contact for pricing
- Everything in Premium, plus:
- Dedicated on-site technician
- 1-hour response time
- Custom SLA agreements
- Direct access to engineering team
- Quarterly business reviews
- Technology roadmap planning
Service Level Agreements
Our SLAs are designed to provide clear expectations and guaranteed response times for different types of issues. We categorize incidents by severity and provide appropriate response levels for each.
Critical (P1)
System down, major functionality unavailable. Response within 1-4 hours depending on tier.
High (P2)
Significant impact on operations. Response within 4-8 hours during business hours.
Medium (P3)
Minor impact, workaround available. Response within 24 hours during business hours.
Low (P4)
General questions, feature requests. Response within 48 hours during business hours.
Complete Coverage
Our support services cover every aspect of your AV infrastructure, ensuring comprehensive protection and optimal performance across all systems and components.